Shipping policy

Shipping Policy

1. Shipping Origin & Carrier

All orders are shipped directly from our warehouses located in China via YunExpress cross-border line, delivered to the United States with DDP (Delivered Duty Paid) service. All import duties and taxes are pre-collected from buyers at checkout, no extra customs fees will be charged upon package arrival.

2. Processing Time

Orders will be processed within 1–3 business days after successful payment. We do not process orders on weekends or US/Chinese public holidays. Custom printed lanyards require an extra 1–2 working days for production before shipment.

3. Delivery Time Frame

Standard shipping to the US normally takes 7–15 business days after dispatch. Delivery delays may occur due to customs inspection, peak shopping seasons, extreme weather or logistics carrier emergencies, which are out of our control. We cannot guarantee an exact delivery date for international shipments.

4. Shipping Tracking

Once your order is dispatched, a tracking number will be sent to your registered email automatically. You can track your parcel status on our website or the official YunExpress tracking page. Please allow 2–3 days for tracking information to update after shipment.

5. Shipping Cost

Shipping fees are calculated based on product weight and displayed clearly at checkout before payment. Free shipping promotions only cover standard logistics cost; customs duty and handling fees are not included in free shipping offers.

6. Undeliverable & Returned Packages

• If the package is returned due to invalid address, unclaimed parcel, recipient refusal or missing contact information, the buyer shall bear all return shipping charges, customs fees and reshipping fees.

• We will only resend the goods after the buyer pays all extra logistics costs. If you request a full refund instead of reshipment, original shipping cost and prepaid duty will not be refunded.

7. Lost or Damaged Parcels

Please contact us at 339388871@qq.com within 7 days after the estimated delivery date if your package is lost in transit. For damaged items upon receipt, you must provide clear photos of the outer package and defective products for us to file a logistics claim. We will arrange replacement or partial compensation after verification.

8. Shipping Exclusions

We only provide shipping service to the United States at present. We do not support shipping to PO boxes, military APO/FPO addresses or overseas territories.