Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at 339388871@qq.com. Please note that we do not have a local return warehouse in the United States. All return shipping fees, export and import customs duties shall be fully borne by buyers at their own expense.

If your return is accepted, we’ll send you return instructions as well as ways to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at 339388871@qq.com.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants). Custom printed personalized lanyards, personal care goods, clearance sale products, hazardous materials, flammable liquids or gases are also not eligible for returns. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards. Flash sale and discounted clearance goods belong to final sales, return request will not be approved.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at 339388871@qq.com.

Important DDP Customs Duty Notice

All import duty, tax and shipping cost are pre-charged at checkout under DDP delivery term. If you request a return after receiving goods, only the pure product value will be refunded after we receive and inspect the returned parcel. Shipping fee, customs duty, handling service charge will NOT be refunded under any circumstances.